Paula Masterson

Customer Operations Manager – Primary On Trade for Heineken UK



I am responsible for the Primary On Trade Customer Service Team, we are accountable for delivering World Class service to our customers whilst delivering initiatives to reduce inefficiencies across both businesses.

This is the second time I have worked for Heineken, however it is the first time that I have worked for them in a Supply Chain capacity. I absolutely love the company; its values and culture and with the complexities and challenges that you face when you work within Supply Chain I can honestly say that I thoroughly enjoy my job.


Personally I am a mom of two little girls, living with my husband in a picturesque part of Scotland. I am an avid hill walker, Pilates fanatic and if and when I have time I enjoy reading non-fiction development books.


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